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call center software
IVM answering attendant software is a complete voicemail, call attendant, interactive voice response, or autodial telephone management solution for small to medium businesses. There are many exciting ways you can use IVM to provide information and better serve your customers:
IVM can also be used for a wide range of solutions from a simple computer answering machine to running a sophisticated telephone interactive response system. Just run the install file and IVM will be ready to answer calls. Then, when you’re ready, you can explore the advanced key response and programming options.
Any business, whether small or large, can now implement a scalable VoIP based PBX by installing this software on any PC.
We have made the Basic Edition of Axon
with the hope that as your business grows you will upgrade to the Axon Business or Enterprise Edition.
Axon can also be used in conjunction with any combination of these other NCH telephony applications to design a phone system around your specific needs, you only pay for the features you need.
This software mixes and plays music and messages to your callers while they are on-hold or being transferred. One of the main advantages of using a computer is automation (eg. date sensitive messages) and easy user control over messages.
On hold software gives you complete control over your messages and access to state-of-the-art features that have never been available in on hold messaging before. If a studio produces your messages for you, they can update the presentation messages over the Internet.
This phone dictation system lets you, and other users, dial into a computer running DialDictate to record dictation. Record, replay, edit and manage files by pressing numbers on your telephone keypad. When you have completed a recording, DialDictate will send the dictation to your typist for transcription.
With DialDictate you can phone in dictation using most telephones. From a single user to a multi-national company, DialDictate is suitable for any number of users making telephone dictation a quick and easy option for anyone needing to remotely record dictation.
Download and install the DialDictate telephone dictation system now to try it out. It only takes a couple of minutes to complete the installation process and start the trial. If you don’t have telephone lines available yet, you can use the Call Simulator to test DialDictate. The default user access code is 0#.
Quorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences.
Callers can connect to a conference call using either standard or VoIP lines on external telephone numbers or through an office phone system. The number of people who can join a conference call is limited only by your bandwidth.
When the caller selects the option to create a new conference Quorum will assign and read back the unique and secure conference number. The conference creator then gives this number to each conference participant. Whenever any person dials the server and enters this conference number, they will join in the current conversation with the other members of the conference.
You can download Quorum and try it on any Windows PC. The bundled “Call Simulator” or a VoIP service can be used for testing. You don’t need to purchase to download and it only takes a couple of minutes to complete the process (click here to install). After you have tested the system and found it to be suitable, you can purchase a software license (click here to purchase).
TRx is a phone call recording program for Windows and Mac OS X. With TRx phone recording software you can manually record telephone calls, view caller ID information and put callers on-hold with on-hold music.
* optional and subject to hardware and telephone network features
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