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IVM Answering Attendant Software

Complete voicemail, call attendant and IVR solution for Windows

IVM answering attendant software is a complete voicemail, call attendant, interactive voice response, or autodial telephone management solution for small to medium businesses. There are many exciting ways you can use IVM to provide information and better serve your customers:

• Play a menu to callers to direct incoming calls
• Redirect calls during or after office hours
• Set up an unlimited number of voicemail boxes
• Design custom interactive voice response systems

IVM can also be used for a wide range of solutions from a simple computer answering machine to running a sophisticated telephone interactive response system. Just run the install file and IVM will be ready to answer calls. Then, when you’re ready, you can explore the advanced key response and programming options.

See more Answering Attendant screenshots Typical Applications Single line answering machine Voicemail system with an unlimited number of voice mailboxes Call attendant to transfer and direct incoming phone calls Telephone information lines AudioText systems Caller ID logger (with optional caller ID display) Automated telephone order taking Automated telephone surveys, linking caller inputs to a database Credit card telephone account payment Automated outbound call dial & message systems Dial in computer control or information (e.g., restarting the server by phone) Many more call management applications This software is an effective phone management solution for small to medium businesses, giving you the power to set up any combination of these features to meet the unique requirements of any business.To help get you started, a number of example IVR files are included with IVM. After you have read the IVM manual and learned more about modifing IVR programs, these samples will give you an example of the basic setup for each particular task that you can expand upon. Answering Attendant Features Multiple telephone line support, up to 64 lines simultaneously Configure and manage from a intuitive web control panel Caller ID logging and optional on-screen caller ID flash display Call key select menus and ability for caller to enter numbers Call transfer (subject to your phone company or PBX features) Remote telephone access Auto detection of Axon IP PBX when installed on the same server Save incoming messages as wav files (keep messages for legal/record purposes) Automatic hours feature (enter your office hours and it will automatically answer after hours) Unlimited (selectable) out-going messages and menus Call simulator is included so you can test your systems off-line Automated outbound calls and messages Unlimited voicemail boxes (each with own email forward, internet access page or remote access) Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files Ability to open files or run other software to process data or report information plugins offer internet and odbc sql connectivity, fax back services, hardware control and more  professionally voiced greetings included

Answering Attendant Features System Requirements Download Now Screenshots Installation Pricing and Purchase Outbound Calls Connection Options  – Telephony Boards  – Voice Modems  – VoIP Services Plugins SDK Questions (FAQs) Technical Support Related Software Call Recording On Hold Player Virtual VoIP PBX Dictate by Phone Call Conference Server VoIP Softphone Text to Speech Auto Dialing Software More Phone Software… Recommended Hardware Telephony Boards Voice Modems USB Phones IP Phones FXO Adapters Other Hardware…

System Requirements Works on Windows 8, XP, Vista and 7 For earlier versions please see Windows 98/ME and Windows 2000 respectively for legacy software. To link to a phone line(s) one of the following: Professional telephony card with correct drivers More information on telephony cards. Voice Modem (TAPI compliant) more info… VoIP (SIP) service for voice over IP lines. Recommended SIP providers. [Optional] Internet Connection [to access remotely and to forward by email] IVM can connect multiple telephone lines with a professional telephony board or voice modem, directly to a VoIP service, or to a PBX like Axon. If you intend to use IVM with a voice modem, please note there are many voice modems on the market with defective TAPI wave/voice drivers. If you have difficulties with your modem, please see the IVM Troubleshooting Help page for some solutions to modem driver problems.

VRS Recording System Multi-Channel Audio and Telephone Recorder Software VRS is a professional, digital audio-recording application with robust recording options in a simple interface for easy day-to-day recording. Telephone line recording (call recording) Remote audio monitoring Radio communication recording Easy setup for a broad range of recording scenarios Download VRS Multi Channel Audio Recorder Software VRS can record multiple audio channels simultaneously with automatic level control and digital signal processing to improve voice intelligibility. Recordings are automatically compressed and can be searched by date, time, line or other data. Download NowPurchase VRS VRS Recording Screenshots >> General Voice Recorder Features Record 1 to 64 audio channels simultaneously on one computer Automatic voice-activated, hardware port control, or continuous recording modes Signal processing to improve voice intelligibility and automatic level control Search for recordings by date, channel and more in the Find and Play window Save and compress recorded audio as wav, mp3, or gsm files Log recording details to an SQL database or to a comma delimited CSV file Mirror or back up recordings via FTP, or send recordings to an email address Includes an SDK for third party programs to control recording Listen to live recording remotely with VRS RemoteMonitor Radio Recording and Station Logging Features Continuous recording mode for 24 hours a day recording Break long recordings into more manageable hour-long files Schedule recordings for specific dates and times High compression settings to reduce hard drive requirements Telephone Recording Features Record up to 64 telephone lines simultaneously and automatically Log phone numbers dialed (DTMF tones) Provide outbound call audit and cost estimate displays and logs Additional searching by the DTMF number dialed Manually start and stop recording from calling stations with VRS RemoteControl Record Voice Over IP (VoIP) phone calls made with the Express Talk softphone Integrates directly with Axon Virtual PBx to automatically detect and configuring VRS recording extensions

VRS Recording System Recording Features System Requirements Download Now Screenshots RemoteMonitor RemoteControl Questions (FAQs) Technical Support SDK development kit Pricing & Purchase Related Software Single Line Call Recorder Audio Editing Software VoIP Softphone VoIP PBx for Windows IVM Answering Attendant Call Conference Server Audio Recording Software Voice Recording Software More Audio Software More Telephone Software All Telephone Recorders Recommended Hardware Multichannel Sound Cards Phone Line Interfaces Telephony Boards

Computer Requirements Works on Windows 8, XP, Vista and 7 For earlier versions see Win 98 and Win 2000 Sound Recording Hardware Requirements Computer sound card for single channel recording Multiple sound cards or a Multi-channel sound card for multi-channel recording Other USB sound devices VRS is a 32 bit application, so please make sure your hardware comes with 32 bit drivers. If you have a 64 bit machine, you need to choose to install the 32 bit TAPI files for VRS to work properly. Call Recording Requirements To use VRS to record calls you need either: Call Recording Adapters one for each line to be recorded Professional Multi-line Telephony Board See Call Recording Scenarios for call recording setups Need A Different Recording Solution? MSRS Recorder Record multiple microphones to a single audio file instead of multiple individual files.   TRx Phone Recorder Manually record phone calls on a single telephone line with TRx Phone Recorder.   RecordPad Audio Recording General voice recording software for quick and easy sound recording on your computer.   Compare Telephone Call Recording Software… More Sound Recording Software…

Axon Virtual PBX Windows Software Manage phone calls for your business or call center Axon is a virtual IP PBX for Windows designed to manage phone calls in a business or call center environment. Installs on Windows PCs and ready to handle calls in minutes Supports up to 64 telephone lines and unlimited extensions Reduce your phone bills using VoIP phone companies This software works as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology, offering all the normal features of a traditional PBX routing all calls within a business.Combine Axon with other telephone applications in our telephony suite to customize a complete phone system to fit the specific needs of your business.

Download Purchase Axon

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PBX Software Features Manages telephone calls within a business All the standard PBX features like call transfer, hold, and record Up to 64 extensions or external lines* A voicemail box for every extension Basic On-hold Music Predictive dialing with Axon Agent autodialer for outbound call centers Easy web-like control panel that can be accessed remotely Digital call routing over a computer network (including wireless) Can be used with VoIP (including Skype Connect accounts) and/or analog PSTN landline phones Supports video for Express Talk Softphone or IP Video Phones * License dependent, click here for more information on the different licenses.

Complete, Scalable PBX System

Any business, whether small or large, can now implement a scalable VoIP based PBX by installing this software on any PC.
We have made the Basic Edition of Axon 

with the hope that as your business grows you will upgrade to the Axon Business or Enterprise Edition.

Axon can also be used in conjunction with any combination of these other NCH telephony applications to design a phone system around your specific needs, you only pay for the features you need.

• IVM Call Attendant for a full interactive voice response menu system and voicemail
• VRS Call Recording System to record calls if required
• IMS On-Hold Messages Player for on hold music and messages
• Dial Dictate phone-in dictation server great for doctors and law offices with large volumes of dictation
• Quorum call conferencing server to host your own telephone conference meetings

System Requirements

Extension Device Requirements SIP Standard VoIP (RFC 2543 or RFC 3261) Symmetric UDP signalling with reINVITEs Individual extensions can use any of the following: IP Phones plugged into the network Express Talk or other softphone		Computer or Server Works on Windows 8, XP, Vista and 7 For earlier versions please see Windows 98/ME andWindows 2000 respectively for legacy software. Computer network (any IP network) Broadband Internet for external VoIP lines
For testing, before you buy VoIP phones, we recommend you use our Express Talk Softphone.

External Line Requirements***

VoIP Lines SIP Standard VoIP (RFC 2543 or RFC 3261) SIP proxy server, username and password For video SIP provider must support H263, H261		Traditional Analog Lines Analog lines can be connected using one of the following: Telephony Board SIP based FXO Adapter Voice Modem
*** Unless you have existing lines, the preferred option will always be VoIP lines. Companies offer VoIP numbers in almost all cities of developed countries these days. They are better quality, cheaper and you don’t require any special hardware because calls are routed over the internet. Click here to see a list of recommended SIP providers.

IMS Telephone On Hold Player

Computer based messages on hold and music server

This software mixes and plays music and messages to your callers while they are on-hold or being transferred. One of the main advantages of using a computer is automation (eg. date sensitive messages) and easy user control over messages.

• Give your business a bigger more professional sound
• Flexible scheduling perfect for marketing campaigns and holiday reminders
• High capacity stores over 5 hours of high quality audio
• Includes  music and professionally voiced announcements

On hold software gives you complete control over your messages and access to state-of-the-art features that have never been available in on hold messaging before. If a studio produces your messages for you, they can update the presentation messages over the Internet.

Real time mixing of on hold messages and music Schedule active date ranges for time sensitive messages Schedule messages to be active only at certain times or days Plays clear high quality digital audio Large capacity, store over 100 tracks and messages Fuzzy logic used for optimal message on hold rotation Use with professional studio recorded messages sent to you by email, CD or automatic online internet updates Record messages directly on your computer with a microphone Voice synthesizer function for text to speech generation if needed Works with most PBX systems with a music on-hold feature Works directly with VoIP phones like Express Talk VoIP softphone. More information about VoIP Includes generic packages and free on hold music Royalty free music included from the NCH sound effect library Additional  on hold messages available for download Typical Applications Simple music on hold player Promote upcoming specials and events Cross promote products or services Update company information such as locations and hours

Express Talk VoIP Softphone Make phone calls using your PC or Mac Works with almost any VoIP gateway provider or office PBX Business features include conferencing, recording, and voice commands Configure up to 6 telephone lines on Express Talk Express Talk works like a computer telephone. Call from your PC to any other computer with a softphone installed. Additional signup with a VoIP service provider to use express talk to call regular telephone numbers as well.

Softphone Features

• Make voice and video calls free between computers
• Supports PC to phone via a VoIP SIP gateway provider
• Place callers on hold (on-hold music included)
• Supports caller ID display and logging
• Includes a phone book with quick dial configuration
• Integrates with Microsoft Address Book.
• Data compression, echo cancellation, noise reduction and comfort noise
• Supports emergency numbers calling (e.g. 911, 999, 000)
• Can be used with USB phones, Headsets, Microphones, aWebcam and a set of speakers, or a USB video phone

Additional Business Features

• Configure up to 6 phone lines
• Call conferencing for up to 6 people
• Phone call recording
• Voice commands
• Call transfer
• Do Not Disturb
• Push to talk intercom
• Call Pickup allows you to answer on another extension

Dial Dictate Telephone Dictation System

Call in dictations and send via email

This phone dictation system lets you, and other users, dial into a computer running DialDictate to record dictation. Record, replay, edit and manage files by pressing numbers on your telephone keypad. When you have completed a recording, DialDictate will send the dictation to your typist for transcription.

With DialDictate you can phone in dictation using most telephones. From a single user to a multi-national company, DialDictate is suitable for any number of users making telephone dictation a quick and easy option for anyone needing to remotely record dictation.

Download and install the DialDictate telephone dictation system now to try it out. It only takes a couple of minutes to complete the installation process and start the  trial. If you don’t have telephone lines available yet, you can use the Call Simulator to test DialDictate. The default user access code is 0#.

Dial Dictate Features

• Fast setup and easy operation for day to day use
• Record dictation by phone
• Supports up to 32 telephone lines
• Up to 10,000 users can use the system each with customizable recipient and user information
• Can support both analog and Voice over IP (VoIP) phone lines
• Controls include record, play, rewind, fast-forward & record edit
• Record to .wav or .dct file formats
• HIPAA Compliant encryption to secure patient or client data when recording as .dct files
• Automatically send dictation recordings by email, local area network or internet
• Recordings can be saved and retrieved at a later date for amendment
• Automatically back up dictations on the DialDictate server
• Ability to change Voice Prompts and Record Menu Key assignments
• Allows user information to be stored and accessed from a database
• Integrated ODBC functionality supports Microsoft Access, Microsoft SQL Server, Sybase SQL Anywhere and Borland Firebird
• Uses Audio Compression to reduce audio file size and to speed transmission

Quorum Telephone Conference Server

Phone Conferencing Software for Business

Quorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences.

Callers can connect to a conference call using either standard or VoIP lines on external telephone numbers or through an office phone system. The number of people who can join a conference call is limited only by your bandwidth.

When the caller selects the option to create a new conference Quorum will assign and read back the unique and secure conference number. The conference creator then gives this number to each conference participant. Whenever any person dials the server and enters this conference number, they will join in the current conversation with the other members of the conference.

You can download Quorum and try it on any Windows PC. The bundled “Call Simulator” or a VoIP service can be used for testing. You don’t need to purchase to download and it only takes a couple of minutes to complete the process (click here to install). After you have tested the system and found it to be suitable, you can purchase a software license (click here to purchase).

Features

• Create and manage call conferences
• Easy to use web interface
• Virtual conference room display via a web browser
• Ability to upload documents for attendees to view
• Runs on almost any Windows PC
• Handles unlimited simultaneous conferences.
  The number of calls and conferences is limited only by your bandwidth
• Connect via VoIP using the international standard SIP protocol.
• Connect to ordinary phone lines (or analog PBX extensions) usingtelephony devices
• Easily allocate new conference IDs over the phone
• Join pre-defined conferences with the allocated conference number
• Voice prompts are easily changed via the user interface
• VoIP calls can be made using VoIP SIP Providers saving call costs
• Installs and ready to run conferences in just minutes
• Very simple user interface for day-to-day easy business use

TRx Phone Recorder

Computer Phone Call Recording Software for PC and Mac

TRx is a phone call recording program for Windows and Mac OS X. With TRx phone recording software you can manually record telephone calls, view caller ID information and put callers on-hold with on-hold music.

Phone Recorder Features

• Records telephone calls using a voice modem, telephony card or a call recording adapter
• Save recordings as wave or mp3 files or send recordings by email
• Start and stop recording with system-wide ‘hot’ keys
• Find and Play recordings by duration, name and date
• Speech Search recordings by keyword (requires speech engine)
• Allows you to put calls on hold (professional music and messages
  on-hold included)
• Integrates with Express Burn to archive audio recordings to CD
• Edit recordings with a linked WavePad Audio editor
• Suitable for recording mobile cellular calls. See Call Recording Adapters for hardware information
• Automatic mirror recordings to an alternate network/folder for backup
• Regulates recording volumes levels automatically
• Display and log the caller ID details of incoming calls*
• Play Recording started and stopped announcements and tones during recording*

* optional and subject to hardware and telephone network features

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