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VOIP Solution

 

Call Center Software and Automatic Dialers

Online Agents Sales Technologies provides a range of call center and telemarketing software products to help maximise your business productivity. Our Online Agents Call Center software is for groups of people engaged in outbound telemarketing,Call Assist is for single user telemarketers and Online Agents Messenger is a fully automated auto dialer.

 

Outbound Call Center – Online Agent | OutBound


 More Info
  • Multiple User Calling Solution
  • Manage calling lists in a centralized database
  • Manage do not call lists in a centralized database
  • Allocate one telephone number at a time to each agent
  • Ensure do not call telephone numbers are not called
  • Call outcome and detail management
  • Automatic demand dialing from each agent’s computer
  • Preview dialing option
  • Customize agent screens
  • Multiple campaigns with their own script
  • Performance reporting
  • Call management, analysis, statistics
  • Low cost hardware requirement
  • Many more features
Outbound Telemarketing Dialer – Call Assist


 More Info
  • Single User Calling Solution
  • Increase productivity
  • Demand dialing at the press of one button
  • Fast and accurate, never mis-dials
  • Supports multiple campaigns
  • Import a list of telephone numbers into a campaign
  • Manage do not call lists
  • Supports FTC DNC import file format
  • Requeue numbers in the call list with one click
  • Assign a time to call a number back later
  • Record a range of responses to questions you ask
  • Ability to play a pre-recorded message to voice mail
  • Ability to record the conversation
  • Low cost hardware requirement
  • Many more features
Auto Dialer  – Online Agents Messenger


 More Info
  • Automatically place telephone calls & convey voice messages
  • Set start and stop times for each day of the week
  • Automatically generate a random list of telephone numbers
  • Import a list of telephone numbers
  • Supports FTC DNC import file format
  • Configurable number of delivery attempts for busy or no answer
  • Play a different message if call answered by answer machine
  • Verify the listener is the right person to hear the message
  • Recipient can select to be transferred, e.g. to a sales representative
  • Displays call statistics
  • Many more features
Generate Telephone Lists – List Console



More Info
  • Create a list of phone numbers to import into your telemarketing software
  • No longer need to hire telemarketing lists
  • Set the prefix as well as the suffix to use with each number range
  • Set the highest and lowest numbers
  • Randomize to avoiding issues with sequential dialing
  • Multiple ranges per generation
  • Online service so no installation required
Telemarketing Script Management –  Now Say What



More Info
  • Allows you to have multiple scripts
  • Associates a group of topics to scripts
  • Topics can detail products or services
  • Topics can list common questions
  • Topics can list common objections
  • Allows you to link one topic to another
  • Description text for topics
  • Response memo for topics
  • Related topics will be displayed
  • Clicking on a topic to read a suggested response displayed
  • Online service so no installation required